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Why am I being asked to obtain multiple estimates? Why are the estimates I provided being challenged?

by MVS Canada | May 15, 2025

To ensure a fair and equitable process on a legitimate claim, you may be asked to obtain multiple estimates. Depending on the claim and carrier requirements, the final claim documentation may require up to 3 repair estimates. This is to ensure fairness and to confirm...

I have a legitimate claim and my car will be going in for repairs which could take multiple days. Will I be provided with a rental car or rental compensation?

by MVS Canada | May 15, 2025

No. Claims cover damage to the vehicle only. We do not issue compensation for rental vehicles during this time.

There seem to be many exceptions. What kind of damage is actually covered by the carrier’s insurance?

by MVS Canada | May 15, 2025

Damage that is deemed to be the result of driver negligence, or essentially any damage that could have been avoided, would be deemed legitimate. Some examples would be a driver backing into your vehicle while in the yard, a ramp being mistakenly lowered onto the roof...

My car was dead on arrival and I had to call someone for a jump. Can I be compensated for this?

by MVS Canada | May 15, 2025

No. It’s important to check the health of your car’s battery before shipping, as it will be sitting for a long period of time on a truck, train or at a terminal.

My car suffered hail damage while it was on your truck, can I claim this?

by MVS Canada | May 15, 2025

Any weather related events or events deemed ‘An act of God’ are not covered under carrier insurance. This would hold true in the event of flooding, storms, etc.
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