What Payment Methods Do You Accept?

Once your order is confirmed, we’ll send you a payment email link with all available payment options and instructions. We accept: Credit Card — Visa, Mastercard, and American Express. Credit cards are processed online through a secure SSL-encrypted payment system...

When Do I Need To Pay?

Payment is normally due when you submit your order. This allows us to confirm your booking and reserve space for your vehicle. If you are booking well in advance of your pickup or drop-off date, payment can usually be arranged closer to your shipping date. Please...

Will my vehicle ship on an MVS-affiliated truck?

Not always. Affiliated carrier equipment is available only on select routes and depends on timing, vehicle type, trailer space, equipment availability, and the service you choose. Many shipments still move by independent carrier, rail, or a combination of transport...

Are you a carrier or a broker?

MVS Canada is a transportation broker and logistics arranger. We coordinate vehicle shipments through licensed and insured motor carriers, rail providers, terminals, and transport partners. We also have access to affiliated car-hauling equipment through a related...

How long does a claim take from start to finish?

The claims manager will open a file and request reports from all carriers and drivers involved. This can sometimes take weeks to acquire all reports, review and confirm damage, and have you (the customer) obtain damage estimates. From start to finish, some claims can...