Departure, transit and delivery dates
If you need an expedited shipment and guaranteed pick-up and delivery dates, we offer this type of service. This method is very expensive as it’s a dedicated truck and trailer just for your vehicle.
Have you noticed damage to your vehicle on delivery?
Please contact us immediately. For the damage claim procedures click here.
How often is the tracking updated?
Updates will be provided throughout the shipping process while your vehicle is at the terminal(s) and while in transit. The online tracking portal will have the latest information regarding your shipment.
When will I get the terminal address to pick up my vehicle?
Once your vehicle is ready for pick up we will send you an email with the address.
How long will it take to ship my car?
For estimated transit and wait times across Canada please see our shipping schedules page.
What time of day can I pick up my vehicle?
Most terminals are only open from Monday to Friday 9-4 but some offer after hours drop off and pickup. Please check with us regarding the terminals for your shipment.
Door pick ups and deliveries
The dispatcher will call you prior to pick up and/or delivery. Please make sure we have the most up to date and a backup phone number(s).
Did you take photos of your vehicle before shipping?
We require photos of your vehicle when you drop off at the terminal. See here for more details.