by MVS Canada | May 13, 2026
Documenting your vehicle properly at origin is one of the most important things you can do to protect yourself in the rare event of a damage claim. Please take at least 24 high-resolution photos when the vehicle is last in your possession — at terminal drop-off, door...
by MVS Canada | May 13, 2026
If you notice possible transit damage at delivery or terminal pickup, do not move the vehicle and do not sign for it as received in satisfactory condition until the damage has been reviewed and documented. Follow these steps before moving the vehicle from the delivery...
by MVS Canada | May 15, 2025
The claims manager will open a file and request reports from all carriers and drivers involved. This can sometimes take weeks to acquire all reports, review and confirm damage, and have you (the customer) obtain damage estimates. From start to finish, some claims can...
by MVS Canada | May 15, 2025
To ensure a fair and equitable process on a legitimate claim, you may be asked to obtain multiple estimates. Depending on the claim and carrier requirements, the final claim documentation may require up to 3 repair estimates. This is to ensure fairness and to confirm...
by MVS Canada | May 15, 2025
No. Claims cover damage to the vehicle only. We do not issue compensation for rental vehicles during this time.
