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An item inside my vehicle went missing during transit. Can I claim it?

by MVS Canada | May 15, 2025

Any items shipped inside vehicles are done so at your own risk, and cannot be covered under carrier insurance. MVS Canada is not liable for loss or damage to said personal items.

I think there might be damage underneath the vehicle that was caused while in transit

by MVS Canada | May 15, 2025

Similar to mechanical functions, since there is no inspection of the underside of vehicles prior to shipment, undercarriage systems and components are listed as coverage exceptions or are not feasible to inspect during the initial vehicle survey.

My car sounds funny after I shipped it, something inside the engine may have been damaged.

by MVS Canada | May 15, 2025

As an industry standard, MVS Canada and our carrier partners do not mechanically inspect vehicles prior to the shipping process. Inspections are only of the vehicle’s exterior. Mechanical functions, hidden or internal components, undercarriage systems, electrical...

I found a scratch on my car that appears to have been caused by a rock—is this covered?

by MVS Canada | May 15, 2025

Dings, chips, and minor scratches are listed as coverage exceptions under the Open Trailer / Train Transport Terms & Conditions. As vehicles are exposed to the elements during transport, rocks and road debris can sometimes cause minor damage beyond the reasonable...

If my vehicle is shipped by train, is it covered for damage while inside and outside the railcar?

by MVS Canada | May 15, 2025

For vehicles shipped by rail, CP Rail will not be liable for complete loss or damage to vehicles older than six years, determined by Car Year Date. Vehicles over six years old and under 20 years old are, however, still insured for “load shift” damage when...
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