You can cancel your booking at any time, but cancellation requests must be submitted in writing by email to info@mvscanada.ca. We do not accept or honour cancellations made by phone only, because a written request creates a clear record for both you and MVS Canada.
If your cancellation is urgent, you may call us during business hours to let us know, but the cancellation request must still be emailed.
Cancellation fees depend on the status of your order at the time it is reviewed:
- Before dispatch or carrier assignment: No cancellation fee. Any payment made is refunded in full, except for any applicable payment processing fee.
- After dispatch or carrier assignment: A $200 CAD cancellation fee applies, plus any carrier, terminal, towing, storage, or service fees already incurred. Any remaining balance is refunded.
- After payment has been processed: A $25 CAD processing fee may apply.
Please note that tracking may not always show immediately when a vehicle has been assigned, dispatched, or moved behind the scenes. If you email a cancellation request after hours, on a weekend, or on a holiday, we may not review it until the next business day. During that time, the order status may change, and cancellation fees may apply based on the confirmed status when we verify the order with our dispatch team, carrier, or terminal.
Refunds are normally processed on the Wednesday following confirmation of the cancellation.
MVS Canada also reserves the right to cancel an order at our discretion. This is rare and usually relates to safety, capacity, carrier availability, inaccurate shipment details, or circumstances outside our control. If MVS Canada cancels your order, you will receive a full refund.