Vehicle Eligibility & Required Disclosures

Certain vehicle types, conditions, and modifications must be disclosed before booking. If important details are missing or inaccurate, your shipment may be delayed, refused, re-quoted, moved by a different transport method, or subject to additional charges. Please...

What’s Not Allowed Inside The Vehicle?

Personal property may not be left inside the vehicle unless we explicitly approved it in advance. Even when items are approved, they travel at the customer’s risk and are not covered by carrier insurance. The following items are strictly prohibited inside the vehicle:...

Customer Responsibilities

When you book with MVS Canada, you are responsible for making sure the vehicle is accurately described, properly prepared, accessible, and ready to ship. At booking, you must: Provide accurate pickup and delivery details Provide the correct year, make, model, VIN, and...

Penalty Fees & When They Apply

The following fees may be applied if specific conditions or rules are not met. They exist to cover real costs the carrier or terminal incurs, and are detailed in our terms and conditions: Fee When It Applies $200 CDN cancellation fee After your shipment has been...

Storage, Terminal & Wait-Time Policies

A few rules govern what happens to your vehicle at terminals on either end of the trip: Origin terminals hold your vehicle from drop-off until the carrier collects it for the main leg of the journey. Wait time depends on route and capacity. Destination terminals hold...