What Happens At Delivery? What’s The Inspection Process?

When your vehicle arrives at the destination, the delivery or pickup process depends on the service you booked. You’ll be notified when the vehicle is readyFor terminal pickup, MVS Canada will send confirmation that your vehicle is ready for release, along with the...

What Happens If I’m Not Ready When The Carrier Arrives?

If you or your authorized contact are not available at the agreed pickup time, or if the vehicle is not ready to be loaded, the carrier may have to leave and reschedule. This can delay your shipment and may result in extra charges. Your vehicle may be considered not...

How Do I Cancel My Booking?

You can cancel your booking at any time, but cancellation requests must be submitted in writing by email to info@mvscanada.ca. We do not accept or honour cancellations made by phone only, because a written request creates a clear record for both you and MVS Canada. If...

Can I Reschedule My Shipment?

Yes. Most shipments can be rescheduled with advance notice, especially if your vehicle has not yet been dropped off, picked up, assigned, or dispatched. Rescheduling keeps your order active and updates your drop-off, pickup, or shipping window. Cancelling ends the...