What Happens If I’m Not Ready When The Carrier Arrives?

If you or your authorized contact are not available at the agreed pickup time, or if the vehicle is not ready to be loaded, the carrier may have to leave and reschedule. This can delay your shipment and may result in extra charges. Your vehicle may be considered not...

How Do I Cancel My Booking?

You can cancel your booking at any time, but cancellation requests must be submitted in writing by email to info@mvscanada.ca. We do not accept or honour cancellations made by phone only, because a written request creates a clear record for both you and MVS Canada. If...

Can I Reschedule My Shipment?

Yes. Most shipments can be rescheduled with advance notice, especially if your vehicle has not yet been dropped off, picked up, assigned, or dispatched. Rescheduling keeps your order active and updates your drop-off, pickup, or shipping window. Cancelling ends the...

Can I Change My Pickup Or Delivery Information After Booking?

Yes. Many details can be updated after booking, especially before your vehicle has been assigned to a carrier, dropped off, or dispatched. The earlier you contact us, the more flexibility we usually have. We can typically update: Shipper or receiver contact details,...

What Happens After I Book?

After you submit your booking online, here’s what to expect: 1. Booking received emailYou’ll receive an email confirming that we have received your order request. This means your booking has been submitted to us, but it is not yet a final shipping confirmation and...