How Does Terminal Drop-Off And Pickup Work?

Once your order is confirmed, your shipping representative will send the terminal address, hours of operation, and drop-off or pickup instructions. Please follow those instructions carefully and only drop off after your order has been confirmed. At terminal drop-off:...

How Does Door Pickup And Delivery Work?

For door service, we coordinate a pickup or delivery window directly with you. Please give us at least 3–5 days’ notice for door pickup so we can arrange the right type of service for your location. Door pickup or delivery may be handled in one of three ways: Flatbed...

Does Someone Need To Be Present At Pickup Or Delivery?

Yes. Someone should be present at both pickup and delivery to complete the vehicle handoff properly. At pickup, you or your authorized agent must be available to: Inspect the vehicle and complete the condition report, where applicable Take the required origin photos...

Can Someone Else Drop Off Or Pick Up My Vehicle For Me?

Yes. You can authorize another person to act on your behalf at pickup, drop-off, or delivery. This can be a friend, family member, dealership contact, coworker, or another trusted person. To authorize someone, please provide their first and last name and phone...