Yes. Most shipments can be rescheduled with advance notice, especially if your vehicle has not yet been dropped off, picked up, assigned, or dispatched.
Rescheduling keeps your order active and updates your drop-off, pickup, or shipping window. Cancelling ends the order entirely.
Before the vehicle is dispatched, rescheduling is usually straightforward. Once a carrier, rail space, terminal movement, or local pickup/delivery service has been arranged, changes may be more limited and could result in additional charges, delays, storage fees, or the need to cancel and re-book. If a carrier has already been dispatched, the after-dispatch cancellation fee may apply.
If you booked more than 14 days before your original shipping date and your shipment is moved further into the future, your rate may need to be re-confirmed. Carrier rates, rail costs, fuel prices, demand, and route availability can change over time. We’ll let you know about any price change before applying it.
To reschedule, contact your shipping representative by email or phone as soon as you know your new dates. Please wait for updated shipping instructions before dropping off your vehicle or making final pickup arrangements.